These General Terms and Conditions apply to all legal relations between ART HOUSE and the GUEST. Furthermore, the scope of application extends to possible legal relationships between the guest and Arthouse Basel AG, Steinenvorstadt 42, 4051 Basel, which as a marketing and sales company mediates services of ART HOUSE Basel on behalf of ART HOUSE Basel or also carries out services directly.
CONCLUSION OF CONTRACT
With the acceptance of the written, telephone, electronic or personal booking and the delivery of the booking confirmation, a contract between the GUEST and ART HOUSE is concluded. The present general terms of contract are an integral part of this contract. Notifications by e-mail are deemed to have been made in writing.
For all bookings which are not made directly via a booking office of ART HOUSE or its marketing and sales office Arthouse Basel AG, the indication of valid credit card details (at least valid until the planned check-out date) is required. Prerequisite for all bookings is in principle the acceptance of the conditions explained here as well as the agreement with the provisions listed and explained in the data protection declaration. If these conditions are not complied with, ART HOUSE can cancel the booking without notification. With regard to cancellation costs, Clause 4 below applies. Depending on the booking channel and time of booking, different restrictions may apply with regard to minimum stay and/or availability.
CANCELLATIONS AND REBOOKING
4.1 GENERAL CONDITIONS
Cancellations or rebookings are only valid if they are sent to ART HOUSE in writing and are confirmed in writing by ART HOUSE accordingly. The following deadlines apply:
Changes/cancellations up to 7 days before arrival are free of charge.
Changes/cancellations: until 21 days before arrival are free of charge for all
After the expiry of this period, the Hotel shall be entitled to charge the entire stay.
Exceptions are possible by written agreement.
4.1.1 Advance payments
Advance payments already made will be refunded in the form of vouchers.
4.1.2 Separate regulations
(e.g. for group bookings) can be agreed, but must be in written form.
4.2 CANCELLATION DATE AND INSURANCE
The date of receipt of the written declaration by the booking office is decisive for the calculation of the cancellation date. In cases of hardship, the cancellation costs can be covered by a cancellation cost insurance, provided the guest has taken out such an insurance.
4.3 PROVISION OF A REPLACEMENT PERSON
If the booked arrangement cannot be taken up, ART HOUSE will accept a substitute person who will take over the existing booking under the same conditions. ART HOUSE must be informed of the replacement person in good time (before arrival). The original guest remains contractual partner and is liable.
4.4 CANCELLATION IN CASE OF FORCE MAJEURE
In the event of force majeure such as political unrest, strikes, catastrophes, etc., ART HOUSE may cancel at short notice for security reasons. In such cases, the guest will be refunded the amount paid in the form of a voucher.
4.5 DISTURBANCES AND OPERATING RESTRICTIONS
Disturbances such as noise and/or operational restrictions do not entitle to any compensation or reimbursement.
4.6 "NON-REFUNDABLE INSTALMENTS" / "PREPAID INSTALMENTS
If the guest has chosen this special type of room reservation, the reservation is only definitive once payment has been received in full by ART HOUSE. These reservations cannot be cancelled except in cases of force majeure.